I recently had to make an emergency visit to a customer in Los Angeles. They were having some messaging problems and we decided that it would be best to observe the issues first-hand so that we could resolve them. Here, in short form, are my highlights from this one-day trip.
- It's 4 AM and I'm getting up so I can leave at 4:45 AM for the airport… Why do Product Managers always get the sucky travel assignments?
- 4:45 AM: "Hi I'm Josh, I'll be your driver." Thanks Josh. Don't think I'm rude as I try to get a little sleep on the way to San Jose airport.
- In the security line. Some people carry an awful lot of gadgets with them.
- The one redeeming virtue of traveling out of SJC this early is that I get to go to the Illy Espressamente coffee bar. My body needs that cup of coffee, even if it is decaffeinated (don't ask me how that works).
- At 6:20 AM passengers are getting anxious, as the flight leaves in 15 minutes and there have been no boarding announcements. The Southwest gate agent comes on and announces that, as there are only 20 people on the flight, we will be boarding en masse. Looks like paying for that "go to the front of the line" privilege wasn't such a great idea.
- We arrive at the customer's site a little before 8 AM. Perfect! Except that the receptionist isn't in yet, the company contact we thought we were meeting took the day off, and most of the people we want to meet will be in an all-morning meeting starting at 9 AM.
- It's now about 4 PM and we need to get to Burbank airport. On my way out the door I see a sign above a printer: "This printer is named Bob Marley, because it's always jammin'!"
- Now to find a taxi. News flash: this is LA, home of "if you don't have a car, you don't deserve to be here." Luckily, we're a short walk from Hollywood and Vine, and where there are tourists there will be taxis.
- Our cabbie swears off taking the freeway to the airport (he can't be from around here)… Turns out, he knows what he's talking about: we get to the airport in half the time it took to go the other direction this morning.
- Our cabbie likes to talk. A lot. We don't mind, because he seems to know where he's going (unlike cabbies in DC). And he punctuates stories he's particularly proud of by giving me a thumbs-up in the rear-view mirror. OK!
Among other topics of conversation in our cab:
- His solution for handling Chinese drivers
- What it takes to sell jewelry
- Why he doesn't allow passengers to have sex in his cab
- The joke about the white guy, the Jew and the Armenian
- And—naturally—he's an agent for a singer. Check her out here.
Product Management may be many things, but "dull" is never one of them!